Commonly Asked Questions & Answers
How to reset your system?
Re-enter you alarm code
- To Activate – enter code the last number key is either #2 (for away), #3 (for stay)
- To Deactivate or Reset – enter code the last number key is #1(off)
Why are false alarms a problem?
False alarms take police and firefighters from real emergencies. They can also cause neighbors to ignore your alarm when it goes off.
Am I fined if I have a false alarm?
Yes, False Alarm fees are assessed. False alarm service fees are as follows:
- (2) False Alarms within a twelve-month period are free
- More than (2) False Alarms within a twelve-month period for a residential alarm is $50.00.
- More than (2) False Alarms within a twelve-month period for a non-residential alarm is $100.00.
- Fee Cost varies per city
How Can I prevent a false alarm?
- To prevent “False Alarms” have your security company check your system regularly.
- Have routine maintenance can help prevent many false alarms.
- The majority of “False Alarms” are caused by user error. Make sure that everyone who uses your alarm system understands how it works. Anyone who has a key to your home should know how to operate your system.
Why do I have to register my alarm?
Current ordinance requires each alarm to be registered every year with the City. The registration is valid for twelve months.
A list of Required Alarm Registration (Broward, Miami-Dade, Palm Beach).
How and where can I get a new alarm registration form?
- The best way to obtain a new alarm registration form is to contact your city’s alarm registration or application department. You can easily find this information through a quick Internet search by typing “Alarm Registration” along with your city’s name.
- Please note that not every city requires this registration. As well as a list of cities who currently require alarms registration can be found in the Customer Support Section of our website.
- If you encounter any difficulties, our team at Pro-Tech is more than happy to assist and guide you in the right direction.
How much is the alarm registration fee?
The alarm registration fee varies depending on the city. Some cities require an initial fee at the time of registration, while others offer free registration. Your city’s website should provide more detailed information. Typically, the fee ranges from $25 to $50
If I register my alarm in the previous years, do I have to renew my registration?
Every year after the initial registration your city may require you to renew the registration. Please check with your city for more accurate information.
Who do I make check payable to?
This information can be found on your cities alarm registration or application department website.
Do I get a certificate or sticker proving that my alarm has been registered?
You won’t receive a certificate or sticker. However, your city may send you a follow-up document with your alarm registration number. Once you receive it, please share this information with Pro-Tech.
If you encounter any issues or need assistance with registering your alarm, please feel free to contact us directly. You can reach us by calling our office at (954) 433-4333 or emailing us at [email protected].
